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Armor/AFV
For discussions on tanks, artillery, jeeps, etc.
How to contact Panzer Art?
ziggyfoos
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North Carolina, United States
Joined: June 27, 2004
KitMaker: 162 posts
Armorama: 107 posts
Posted: Tuesday, June 05, 2018 - 11:00 PM UTC
Bought four sets new from seller on ebay back. Received them but two of the sets were missing parts. Since the sets were new from an online store and were missing originally, I tried to email Panzer Art (twice) directly for the missing parts but never got a reply. I tried the seller and they repeatedly had no luck either (supposedly) and now I waited to long to get my money back. So I'm back to my original attempts at contacting Panzer Art directly for the missing parts. How are they reachable?
pgb3476
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Texas, United States
Joined: March 11, 2007
KitMaker: 885 posts
Armorama: 884 posts
Posted: Wednesday, June 06, 2018 - 12:54 AM UTC
Try contacting them directly via Facebook. I did a couple years ago and actually ordered an item. Got it without issue.
AOS
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Nordrhein-Westfalen, Germany
Joined: September 29, 2005
KitMaker: 58 posts
Armorama: 57 posts
Posted: Wednesday, June 06, 2018 - 05:56 AM UTC
Some time ago I bought a set of road wheels for KV-I/II from Panzer Art (at a german online store). Two wheels were brittle and useless. I sent an email but never got a reply from Panzer Art. No service ! Wasted money

ziggyfoos
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North Carolina, United States
Joined: June 27, 2004
KitMaker: 162 posts
Armorama: 107 posts
Posted: Wednesday, June 06, 2018 - 07:50 AM UTC
Thanks, will try now through facebook
Das_Abteilung
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United Kingdom
Joined: August 31, 2010
KitMaker: 268 posts
Armorama: 254 posts
Posted: Wednesday, June 06, 2018 - 11:47 AM UTC
I've tried Facebook and direct email contact several times. Never had an answer.

Has anyone else noticed that the range of PA in stock at resellers seems to be shrinking? I've been chasing some items out of stock at several stores for months now. PA don't sell direct.

Regarding the broken parts, in the EU it is the responsibility of the seller to replace the broken parts and for them to sort it out with PA. And don't let anyone tell you otherwise. Of course many eBay sellers seem to think they can ignore their responsibilities in law and that using eBay in some way takes them outside consumer law. But if you complain through eBay or PayPal you should get a result. I have.
phantom_phanatic309
#372
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United Kingdom
Joined: March 10, 2010
KitMaker: 2,028 posts
Armorama: 314 posts
Posted: Monday, June 11, 2018 - 04:45 AM UTC
Did you have any luck with them?

I've just had the British no.19 aerial set arrive from an ebay seller and despite their best efforts to pack and protect it, 2 of the pieces are broken.

Stephen
ziggyfoos
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North Carolina, United States
Joined: June 27, 2004
KitMaker: 162 posts
Armorama: 107 posts
Posted: Thursday, June 14, 2018 - 04:54 AM UTC

Quoted Text

Did you have any luck with them?



I got a Facebook message reply pretty fast saying missing parts would be sent. Will see what happens.
andyevans
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England - East Midlands, United Kingdom
Joined: October 04, 2008
KitMaker: 352 posts
Armorama: 237 posts
Posted: Thursday, June 14, 2018 - 07:20 PM UTC
[quote]I've tried Facebook and direct email contact several times. Never had an answer.
quote]

Same here. Several emails and facebook messages - no response. Won't be buying anything from them if this is the level of customer service they offer.